FAQ

ARC Requests
  • How long does it take to receive my ARC results?
    The ARC is comprised of a three community volunteers. Most homeowners should receive their results in a couple of weeks after submission. Sometimes the requests can take up to 30 days. 
     
    If you have any questions about your requests you can email Tiffany Oliver directly or use the contact us option on this webpage. 
  • How do I add a fence? (or outside change)
    Process
    1. The homeowner will contact the neighborhood manager (Tiffany Oliver, toliver@ekirkpatrick.com) and visit the documents section on brightonknoll.com.
    2. The neighborhood manager will provide the homeowner with the Architectural Request for Change packet which contains all the necessary paperwork.
    3. The homeowner will need to collect a plot plan or survey report with the proposed improvements drawn in and return them to the manager.
    4. The manager will send the completed packet and any additional information to the Architecture Review Committee (ARC) for review.
    5. After reviewed by the ARC a letter will be sent to the homeowner with an approval, denial, or request for more information.
    6. If approved by the ARC the exterior improvements can be made by the homeowner.
    7. An inspection will be completed by ARC to insure all completed work is within guidelines and is consistent with the submitted request.

     

General
  • When will i receive my HOA dues?
    You should receive two invoices for HOA dues throughout the year. The first invoice will be send in December with a due date of Jan 1st. The first payment will not be considered late unless paid after Feb 1st. The second invoice will be send in June with a due dat of July 1st. The second payment will not be considered late unless paid after Aug 1st. 
     
    The HOA offers a variety of payment options. Click here for more info about Payment Options
     
    Please be aware of our Delinquency Policy
     
    IF you have any questions or concerns about HOA dues, payments and/or payment arrangements please reach out to our neighborhood manager. 
  • Who plows the neighborhood roads?
    Brighton Knoll is located within the city limits of Noblesville. The street department will plow the main roads of our community for no extra charge. The cul-de-sacs are plowed by Landscape Solutions once there is 3 inches of snow accumulation. 
     
    If the snow storm is larger than normal or the streets become impassable, the board of directors can contact Landscape Solutions to request snow removal for the entire neighborhood. 
     
    We do not pay for ice melt. 
  • Is our community located within Noblesville city limits?
    Yes. We must follow all Noblesville rules and regulations.
Mailbox
  • Who do I contact to fix or paint my mailbox?
    Mailbox solutions did the original mailbox install and paint job. Mailbox solutions can install and paint a new post. Contact number is (317)460-1010. The paint color is a custom color called western beige which mailbox solution sells.
  • Who will replace my damaged mailbox caused by a snow plow?
    Mailboxes damaged by city plows, the owner must contact the city of Noblesville to recoup any expense.
Neighborhood Management
  • Who do we contact if we have an issue or question?
    Start by reaching out to Tiffany Oliver (toliver@ekirkpatrick.com) for your questions and/or concerns. She will help you with any community related issue. 
  • How do I create a KMC connect account?

    KMC CONNECT

    Visit www.ekirkpatrick.com and click on the “Log into your account” and  follow the steps below:

    • Click on “Create Login”
    • Enter your account number—you can find this on your coupon/call Kirkpatrick
    • Enter your email address
    • Go to your email and open the email to click the link that is attached.
    • You will be prompted to create a username and a password.

    Once you’re logged in, your homepage will come up.

    Follow the remainder of the steps and let us know if you need anything else:

    317-570-4358 or ach@ekirkpatrick.com

     

Playground
  • What is the status of the current and new playground? (Updated)
    New Playground:
     
    Great News! Noblesville has approved the future playground project design and location. More info please click HERE
Pond
  • Why do the pond fountains keep breaking down?
    Pond fountains are expensive and have multiple major parts.
     
    The fountain itself has a motor that runs most of the day throughout most of the year. It can experience issues with pond debris (sticks, dead animals, and fishing line), water tight gasket issues, and time. 
     
    The power cords can go bad over time because they lay on the bottom of the pond. The board added muskrat protection on the power cords to prevent them from being chewed on. 
     
    Finally, pond fountains have a computer control board that can go bad. 
     
    With all of these potential issues and more, pond fountains tend to experience issues a few times a year. 
  • Why do the ponds have algae?

    There are currently over 30,000 species of algae thriving on earth today.

    Algae will grow as long as temperature, nutrients and sunlight are sufficient. We call these regenerations an algae “bloom”. Algae blooms may happen any time and are unpredictable. Blooms are common throughout the summer months and some are more severe than others. We do the absolute best to combat these blooms quickly. Most occasions we are able to catch blooms before they become problematic. Some ponds produce algae so quickly that it may surface a few days before our scheduled visit... There is simply no way to prevent algae from growing.

    Algae is generally first noticed when it reaches the surface. It is the primary detractor from the enjoyment of a pond or lake. An owner of a pond lot can go to bed Monday night and wake up Tuesday morning to a pond covered in algae. It is often thought that giant rings or mats of algae on a pond indicate that something isn’t being done properly. This might be true in some cases, but giant and multiple blooms of algae are common and cannot be prevented.

    Planktonic Algae... Have you noticed the ugly green milky look or a slight odor? This is a natural occurrence that can happen on some ponds, but once the Planktonic Algae burns through the excessive nutrients in the pond or the weather changes it should subside. We have been advised that it is best to let it run its course.

    This is very common due to the high heat we have had this time of year. Our ponds get professionally tested and serviced weekly.

     

Pool
  • When is pool season?
    The pool opens on Memorial Day weekend (Saturday) and closes on Labor Day weekend (Monday).
  • What are the pool rules?

    BRIGHTON KNOLL HOMEOWNERS ASSOCIATION, INC

    The following is a list of rules and regulations for the pool and are intended to provide a safe, enjoyable and controlled environment for you and your family. Please review these rules with each member of your household and your guests. If these rules are violated, you may lose all pool privileges for the rest of the pool season.

    • Swim at your own risk. There are NO lifeguards on duty
    • Pool hours are from 8:00 a.m. to 9:00 p.m.
    • You must be fourteen years of age or be accompanied by a parent or guardian.
    • Children in diapers will not be allowed to swim in the large pool. The kiddy pool is limited to children 6 years of age and younger. All children in diapers must be wearing plastic swim covers over the diapers.
    • The pool is to be used by residents and their guests only, and a resident must accompany any guest. The resident will be responsible for any damages incurred by guests or family members.
    • No glass containers will be permitted.
    • No running, pushing, horseplay, roller-skating, skateboarding or bike riding allowed in or around pool area or parking lot.
    • No diving will be permitted at any time.
    • No animals allowed in pool area.
    • Large equipment, such as rafts and air mattresses, cannot be used if they crowd swimmers.
    • No profane or abusive language will be tolerated.
    • Bathers must wear generally accepted swimming attire. NO cutoffs or street clothing will be allowed in the water.
    • The use of any musical devices shall be limited to headphones only.
    • Pool furniture is not to be removed from pool area.
    • No vehicles are to be left in the pool parking lot after 10:00 p.m. Any vehicle left is subject to be towed at the owner's expense.
    • No Smoking
  • What are the pool hours?
    Hours are 8am to 9pm 7 days a week. 
  • What are the pool fob rules?
    1. The key fob is registered to the Brighton Knoll homeowner only.
    2. The fob can only be used by the residents of Brighton knoll and under NO circumstance will anyone else be allowed to use it. 
    3. Guest will be allowed use of the community pool only when accompanied by a resident of Brighton Knoll.
    4. The key fob will grant use of the community pool during open hours.
    5. If the key fob is lost there will be a $25.00 replacement fee. *In order to receive a replacement key fob, the homeowner must contact the management company and the original fob will be disabled. 
      1. Replacement fobs can only be ordered in boxes of 25, please expect a delay in receiving a replacement fob.
    6. If your community assessment is more than 30 days past due, it will result in the key fob being disabled. 
    7. Use the community pool in a safe manner and follow all the pool rules.
    8. Failure to follow these rules will result in the key fob being disabled.
    Please read the above rules and abide by them at all times. Please understand that failure to follow the above stated rules may jeopardize your access to the community pool.
     
    *Fee is subject to change at the discretion of the Board of Directors. 
    **If you have any questions, please contact Kirkpatrick Management at www.ekirkpatrick.com.
  • What is the WiFi password for the pool area?
    First, Here is the WIFI Terms and Conditions
     
    Terms and Conditions:
     
    By using our internet service, you hereby expressly acknowledge and agree that there are significant security, privacy and confidentiality risks inherent in accessing or transmitting information through the internet, whether the connection is facilitated through wired or wireless technology. Security issues include, without limitation, interception of transmissions, loss of data, and the introduction or viruses and other programs that can corrupt or damage your computer.
     
    Accordingly, you agree that the owner and/or provider of this network is NOT liable for any interception or transmissions, computer worms or viruses, loss of data, file corruption, hacking or damage to your computer or other devices that result from the transmission or download of information or materials through the internet service provided.
     
    Use of the wireless network is subject to the general restrictions outlined below. If abnormal, illegal, or unauthorized behavior is detected, including heavy consumption of bandwidth, the network provider reserves the right to permanently disconnect the offending device from the wireless network.
     
    Examples of Illegal Uses:
    • The following are representative examples only and do not comprise a comprehensive list of illegal uses:
    • Spamming and invasion of privacy - Sending of unsolicited bulk and/or commercial messages over the Internet using the Service or using the Service for activities that invade another's privacy.
    • Intellectual property right violations - Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including patents, copyrights, trademarks, service marks, trade secrets, or any other proprietary right of any third party.
    • Accessing illegally or without authorization computers, accounts, equipment or networks belonging to another party, or attempting to penetrate/circumvent security measures of another system. This includes any activity that may be used as a precursor to an attempted system penetration, including, but not limited to, port scans, stealth scans, or other information gathering activity.
    • The transfer of technology, software, or other materials in violation of applicable export laws and regulations.
    • Export Control Violations
    • Using the Service in violation of applicable law and regulation, including, but not limited to, advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, pirating software, or making fraudulent offers to sell or buy products, items, or services.
    • Uttering threats;
    • Distribution of pornographic materials to minors;
    • and Child pornography.
    Examples of Unacceptable Uses:
    • The following are representative examples only and do not comprise a comprehensive list of unacceptable uses:
    • High bandwidth operations, such as large file transfers and media sharing with peer-to-peer programs (i.e.torrents)
    • Obscene or indecent speech or materials
    • Defamatory or abusive language
    • Using the Service to transmit, post, upload, or otherwise making available defamatory, harassing, abusive, or threatening material or language that encourages bodily harm, destruction of property or harasses another.
    • Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
    • Facilitating a Violation of these Terms of Use
    • Hacking
    • Distribution of Internet viruses, Trojan horses, or other destructive activities
    • Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the node or any connected network, system, service, or equipment.
    • Advertising, transmitting, or otherwise making available any software product, product, or service that is designed to violate these Terms of Use, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software.
    • The sale, transfer, or rental of the Service to customers, clients or other third parties, either directly or as part of a service or product created for resale.
    • Seeking information on passwords or data belonging to another user.
    • Making unauthorized copies of proprietary software, or offering unauthorized copies of proprietary software to others.
    • Intercepting or examining the content of messages, files or communications in transit on a data network.
    The WiFi password is only available during the pool season. To receive your password, please login to your member account and click HERE.